STANDARD TERMS AND CONDITIONS OF SALE

1. 📜 Terms and Conditions – Sri Radha Zever
2. By shopping at Sri Radha Zever (sriradhazever.odoo.com), you agree to the following terms and conditions. These policies are designed to ensure transparency, fairness, and a smooth shopping experience.

3. Shipping Policy

   • Orders are processed within 1–2 business days.
   • Delivery is expected within 7 to 10 working days from the date of dispatch.
   • Delays due to courier services, weather, or unforeseen circumstances are beyond our control.

2. Refund & Return Policy

4. • Refunds are available within 30 days of delivery.
   • To initiate a refund, customers must record a clear unboxing video at the time of receiving the parcel.

   • The video must show:

     • The unopened package
     • The opening process
     • The product condition
   • Without this video proof, refunds will not be processed.
   • In case of refund approval, delivery charges will be deducted from the refund amount.

3. Product Condition

5. • Returned items must be unused, undamaged, and in original packaging.
   • Any signs of wear or tampering may void the refund eligibility.

4. Cancellation Policy

6. • Orders can be cancelled within 24 hours of placement.
   • Once dispatched, cancellation is not possible.

5. Customer Responsibility

7. • Ensure correct address and contact details during checkout.
   • Any delivery failure due to incorrect information is not our liability.

6. Changes to Terms

8. • Sri Radha Zever reserves the right to update these terms at any time.
   • Continued use of the website implies acceptance of the latest terms.

7. Contact Us

For queries or support, please reach out to:

📧 Email: support@sriradhazever@gmail.com

📞 Phone: [6388642482]

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